I DO NOT HAVE THE MEETING ROOM NUMBER OR PASSWORD

Please refer to your confirmation email. If you don't have the email, please call MISTI Customer Service at 508-879-7999.

HOW WILL I RECEIVE THE MATERIALS FOR THE CLASS?

Participants will be mailed the course materials to the address that they registered under. If you need your materials sent to a different address, please contact our Customer Service department at 508-8789-7999. Please note materials will not be provided until full payment is received for the course.

WILL I RECEIVE CPES FOR VIRTUAL CLASSROOM TRAINING

Yes! As a requirement, you must use webcam during the training to validate your participation. This also enhances the full experience and enables you to better interact with the instructor and other attendees.

CAN ANYONE USE CONFERENCE CLIENT FROM ANY INTERNET CONNECTION IN THE WORLD?

Yes, as long as they have access to a broadband connection at minimum, and their country of origin does not restrict access. Conference Client has been set up to allow anyone to download and join a meeting room on the video bridge.

WHAT ARE THE HARDWARE REQUIREMENTS?

Supported Operating Systems MAC:

  • Mac OS X with MacOS 10.6.8 /(Snow Leopard) or later
  • PC: Windows 10, Windows 8 or 8.1, Windows 7, Windows Vista with SP1 or later , Windows XP with SP3 or later
  • Linux: Ubuntu 12.04 or higher, Mint 17.1 or higher, Red Hat Enterprise Linux 6.4 or higher, Oracle Linux 6.4 or higher, CentOS 6.4 or higher, Fedora 21 or higher, OpenSUSE 13.2 or higher, ArchLinux (64-bit only)

Supported Browers:

  • Mac: Safari5+, Firefox, Chrome
  • Windows: IE7+, Firefox, Chrome, Safari5+

Processor and RAM Requirements

processor

 

WHAT KIND OF INTERNET CONNECTION SHOULD I USE?

You should also avoid using any type of wireless connection whenever possible (one exception would be when using a Mobile Conference Client on a mobile device such as a tablet or smartphone). Also, do not run internet related applications, such as instant messengers, file sharing, streaming video, and internet games. If possible, ensure that you have exclusive access to the internet connection you are using. If you are using a shared internet connection while several other users are downloading and watching streaming video, chatting, and playing internet games, you will experience poor performance from Conference Client.

WHY CAN'T I INSTALL CONFERENCE CLIENT ON MY COMPUTER?

There could be several underlying factors as to why you may not be able to easily install the Conference client. Below are some common things to check:

  1. Do you have permissions setup to install programs on your computer? In some circumstances, you may not have the necessary privileges to install programs on your computer. This could be due to institutional restrictions placed on computer. Please check with your local IT Staff.
  2. Do you have Pop Up Blockers enabled on your Internet Browser? This is a common scenario that can easily be resolved by clicking on the box when it ask you to view the pop up. For additional information on Pop Up Blockers go to http://www.wikihow.com/Disable-Popup-Blockers.
  3. Try another modern browser such as Chrome or Firefox.
  4. Upgrade your browser to the latest version:
    1. Chrome: https://www.google.ca/chrome/browser/
    2. Firefox: www.mozilla.org/en-US/firefox/new/
    3. Internet Explorer: http://windows.microsoft.com/en-US/internet-explorer/download-ie
  5. If you are using Internet Explorer, do you have ActiveX plugins disabled on Internet Explorer? By default, Internet Explorer prompts you whenever it asked to install ActiveX plugins, but your institution may have this setting set to disabled.

 

HOW DO I ENABLE THE PLUGIN TO LAUNCH THE CONFERENCE CLIENT APPLICATION?

If you are using Google Chrome, Mozilla Firefox, or Apple Safari to join a meeting, you will see a dialog box to launch the application. You can click on the Remember my choice and then Launch Application.

GoogleChrome     MozillaLaunch

The Conference Client launcher plugin works with the any browser (Chrome, Firefox, Safari, etc.) - similar to those of other applications, it will download a one-time plugin called the Zoom launcher. You will not have to download it the next time you start.

The plugins may not be activated, disabled or may not be correctly installed, or installed correctly but failed to run. There are several things you can do to fix it: Check if the Conference Client plugin is enabled (re-enable if it was disabled)

Google Chrome:
In the address bar, enter chrome://plugins/
Where it lists "zoom.us launcher plugin" make sure it is enabled and always allowed.
More details on Chrome Plugins

Mozilla Firefox:
In the address bar, enter https://www.mozilla.org/en-US/plugincheck/
Click on Tools menu > Addons> Plugins and make sure that "Zoom Launcher" is always activate

Apple Safari:
See http://support.apple.com/kb/HT5954
Ensure "Zoom Launcher" plugin is allow always

Internet Explorer:
There is no Zoom plugin on Internet Explorer.
A zoom_launcher.exe will run automatically.

If it was enabled but continues to download every time, here are the steps you can take to correct this:

  • Go-to task manager, kill all firefox/chrome (shadow) instances, if any
  • Restart firefox/chrome, then remove the zoom launcher plugin
  • Click host a meeting from the browser (zoom.us), it should reload the plugin again

WHY IS MY VIDEO ONLY SHOWING A BLACK SCREEN ON MY COMPUTER?

Here are some basic things to check first:

  • Check to see that there are no other applications accessing your webcam at the same time. Your webcam can only stream to one application at a time.
  • Check to see that you have properly connected your webcam to your computer.
  • Ensure that you have the correct drivers installed on your webcam or capture card (if required) and that they are up-to-date.
  • Check control panel for options to enable the webcam (i.e. Lenovo laptops - go to control panel Lenovo-Web Conferencing and click "Show my video image") 

WHY DOES MY VIDEO OR OTHER VIDEOS I AM SEEING FREEZE OR GO BLANK OCCASIONALLY?

Occasionally participant's video freezing or going blank can happen on the Bridge. This can sometimes be mistaken that something could be wrong with the endpoint or Bridge. However, in most cases this is due to the simple fact of network congestion or bandwidth limitation from the participant's end who are showing signs of this. This is especially common on connections coming into the Bridge from ASDL (Broadband).

WHAT IS THE ESTIMATED BANDWIDTH NEEDED?

2.0 Mbps up and down for single screen 2.0 Mbps up 4.0 Mbps down for dual screen For screen sharing only: 150 - 300kbps For audio VoIP: 60 - 80kbps

DOES CONFERENCE CLIENT SUPPORT MULTI-MONITOR DISPLAY SETUPS WHEN SHARING CONTENT?

You can turn on/off dual stream for dual monitor display within the zoom app. Open your zoom application and select "Settings" - "General" -"Content sharing" Note: If you start a screen sharing meeting, dual screen is not supported automatically.

HOW CAN I PREVENT AUDIO FEEDBACK WHEN USING MY COMPUTER TO VIDEO CONFERENCE?

Audio feedback (also known as acoustic feedback, simply as feedback, or the Larsen effect) is a special kind of positive feedback which occurs when a sound loop exists between an audio input (for example, a microphone or guitar pickup) and an audio output (for example, a loudspeaker).

Usually the person who is causing the audio feedback problems is unaware that they are at fault. A common setup which can cause feedback is when a computer has external speakers and a poor quality microphone. Laptop users often have this arrangement when using their built in speakers and microphone.

  • Ideally, you should be using a headset to handle your audio. It not only gives you more privacy on what you hear, the audio quality through the headset microphone is much clearer to the other participants and there is less of a chance of a feedback loop or a situation where other participants hear themselves repeat what they say because it is routing from your laptop speakers into your laptop microphone.
  • If you must use a separate speaker and freestanding microphone:
    • Locate the microphone as far from the speakers as possible, ideally not on the same piece of furniture (desk) as the speakers. Note: The microphone should also not be near your keyboard and mouse. The other participants should not hear every key you press and every mouse click.
    • Do not turn up your speakers any louder than absolutely necessary for you to be able to hear the other participants.

WHAT KIND OF LIGHTING SHOULD I USE, NATURAL OR ARTIFICIAL?

The type of lighting you use will depend on the location of the source. If you use natural lighting from a window which will be behind you, then you will appear as a poorly lit silhouette. In this case you would be better advised to close curtains or blinds, and use artificial lighting instead. If the natural lighting will be behind the camera instead, then you may be better advised to use natural lighting over artificial lighting. Never use both. Also never use a light source which is from below your face.

WHAT DEVICES ARE SUPPORTED BY MICROTEK?

  • Logitech c270 camera
  • Jabra UC 150 USB headset
  • Jabra Speak 410 USB


supporteddevices

HAVE OTHER TECHNICAL QUESTIONS? CONTACT OUR MICROTEK FACILITY

For Assistance With Conference Client Or Audio/Video Issues You MUST mention you're a participant of a MicroTek event

Toll-free: +1 (888) 799-9666 ext 2

International: +1 (650) 397-6096 ext 2